🔁 Cancellations & Refunds Policy

Effective Date: 28 June 2025
Last Updated: 28 June 2025

At VaultVPS, we value transparency and customer satisfaction. This Cancellations & Refunds Policy explains how service cancellations and refund requests are handled across our hosting services.

🔄 1. Cancellations

a. Customer-Initiated Cancellation

  • You may cancel your service at any time via your client portal or by submitting a written request to our support team.

  • For monthly plans, cancellation must be requested at least 3 days before the next renewal date to avoid being charged.

  • For annual plans, cancellation can be requested at any time before expiry, but refunds may not apply after the initial refund period (see below).

b. Company-Initiated Cancellation

  • We reserve the right to suspend or terminate services for violation of our Terms & Conditions, Acceptable Use Policy, or non-payment.

  • In such cases, refunds will not be issued unless required by law.

💰 2. Refunds

a. Refund Eligibility

  • We offer a [e.g., 7-day or 30-day] Money-Back Guarantee on new hosting purchases (first-time orders only).

  • Refunds are not available on:

    • Domain registrations or renewals

    • SSL certificates

    • Add-ons, licenses (e.g., cPanel, Plesk), or third-party services

    • Custom server configurations or installations

    • Renewal payments (after the initial refund period)

b. VPS Hosting Refunds

  • Managed VPS plans: Refunds are eligible within [X days], provided no major resource usage or custom setup has been performed.

  • Unmanaged VPS plans: Typically non-refundable due to instant provisioning and full-access nature.

c. Pro-Rated Refunds

  • We do not provide pro-rated refunds for unused service time unless required by local law or explicitly stated in your service agreement.

⚙️ 3. How to Request a Refund

To request a refund, contact our support team at [email protected] with the following:

  • Your full name and registered email

  • Service(s) you wish to cancel

  • Reason for cancellation (optional but helps us improve)

Refunds, if approved, will be processed to your original payment method within 7–10 business days.

❗ 4. Chargebacks

If you initiate a chargeback with your bank or payment provider, your account may be suspended immediately. To avoid disruption, please contact us first to resolve any billing issues.

📞 Questions?

If you have any concerns about our Cancellations & Refunds Policy, please contact:

VaultVPS
📧 Email: [Your Email]
📞 Phone: [Your Phone Number]